3. Can I easily manage my refills at Benecard Central Fill?
Yes. You can order medication refills from Benecard Central Fill at benecardpbf.com, through our mobile app (found on the App Store or Google Play), or by calling us at the number on the back of your member ID card. We also offer a refill reminder tool in the member portal, where you can select the type of refill reminder you prefer (email, text, or both).
4. How can I obtain an extended supply of my medication?
Members can obtain up to a 90-day supply of maintenance medications
through our mail order pharmacy, and in some cases through retail
pharmacies. Depending on your prescription plan, you may be able
to save on your out-of-pocket costs when ordering through Benecard
Central Fill.
5. Can you help me get my medication more easily?
We are working with members and prescribers to support appropriate
access to medication. In some cases, we have relaxed clinical program
requirements to make it easier for you to get the medication you
need during this pandemic. This includes:
• Facilitating extended medication supplies so you can limit travel
outside of your home.
• Filling maintenance medications early so you can maintain appropriate
on-hand supplies.
• Supporting access to treatments your healthcare provider may use
to alleviate or prevent symptoms and complications of COVID-19.*
* In accordance with state and federal laws and regulations.
6. Will Benecard Central Fill be able to continue to provide my
medication?
We are closely monitoring the drug supply pipeline. BeneCard PBF and
Benecard Central Fill will provide updates as necessary and appropriate
to our members and plan sponsors regarding medication supply.
7. What if I'm concerned about getting my specialty medication?
For members who obtain specialty medications through Benecard Central
Fill, we are calling ahead of schedule to conduct clinical consultations.
This allows additional time to connect with you and schedule shipments
to ensure you have the medications you need on hand.
8. Can I allow my spouse to view medication or benefits information on behalf of myself or our dependents through the BeneCard PBF member portal?
Yes, you can grant permission for your spouse to view your medication and benefits information in the member portal at
benecardpbf.com. This will allow them to order refills for you and your dependents. To do this, log into the portal and select the "My Account" link on the left.
9. How do I arrange for release of protected health information (PHI) to a caregiver such as my spouse or my adult child?
Log into the member portal to obtain a copy of our PHI Authorization for Release Form, which will allow you to grant a caregiver access to protected health information. After logging on at benecardpbf.com, select “Forms” at left.
