We’re here to support you.

The COVID-19 pandemic changes daily. At BeneCard PBF, we are here to support you when you need us. We are taking proactive measures to provide you with the information you need regarding your medication and to answer questions you may have about our company's response to the pandemic.

Get the most up-to-date information here:

COVID-19 Updates

1. Will BeneCard PBF remain open?
BeneCard PBF and Benecard Central Fill are considered essential/life-sustaining businesses, and we are taking measures to support continued operation while protecting our staff. Although many things have changed in the face of COVID-19, you can still expect the same quality of service and care from us. 

Where possible, we have transitioned staff to work-from-home arrangements. As always, we employ stringent protections of sensitive and confidential information. 

Certain operations – such as the fulfillment and shipment of prescription orders from Benecard Central Fill – require employees to be on site at our physical locations. To protect our staff, we have implemented social distancing measures at our locations and increased the frequency and intensity of our sanitation protocols. This includes conducting periodic deep cleaning of our on-site work environments.

2. Can I obtain my medication without leaving home?
Yes. You can have your maintenance medication shipped directly to you at your home or another address of your choice if you fill your prescriptions at Benecard Central Fill, our mail order facility. To get started, use one of the options listed below, or ask your retail pharmacy to transfer remaining refills on your existing maintenance prescriptions to Benecard Central Fill. 


Getting Started With Mail Order

E-prescribe (from doctor's office only) to Benecard Central Fill

Fax (from doctor's office only) to 1-888-907-0040
Ask them to include your name, address, and phone number.

Call us at the number on the back of your member ID card and ask us for help transferring existing prescriptions or obtaining new ones.

Mail in an order form. Log into your member account at to download a copy of the Mail Order Request Form. You may also be able to obtain a form from your Benefits Office.

3. Can I easily manage my refills at Benecard Central Fill?
Yes. You can order medication refills from Benecard Central Fill at, through our mobile app (found on the App Store or Google Play), or by calling us at the number on the back of your member ID card. We also offer a refill reminder tool in the member portal, where you can select the type of refill reminder you prefer (email, text, or both). 

4. How can I obtain an extended supply of my medication?
Members can obtain up to a 90-day supply of maintenance medications through our mail order pharmacy, and in some cases through retail pharmacies. Depending on your prescription plan, you may be able to save on your out-of-pocket costs when ordering through Benecard Central Fill.

5. Can you help me get my medication more easily?
We are working with members and prescribers to support appropriate access to medication. In some cases, we have relaxed clinical program requirements to make it easier for you to get the medication you need during this pandemic. This includes:

• Facilitating extended medication supplies so you can limit travel outside of your home.
• Filling maintenance medications early so you can maintain appropriate on-hand supplies.
• Supporting access to treatments your healthcare provider may use to alleviate or prevent symptoms and complications of COVID-19.*

 * In accordance with state and federal laws and regulations.

6. Will Benecard Central Fill be able to continue to provide my medication?
We are closely monitoring the drug supply pipeline. BeneCard PBF and Benecard Central Fill will provide updates as necessary and appropriate to our members and plan sponsors regarding medication supply.

7. What if I'm concerned about getting my specialty medication?
For members who obtain specialty medications through Benecard Central Fill, we are calling ahead of schedule to conduct clinical consultations. This allows additional time to connect with you and schedule shipments to ensure you have the medications you need on hand.

8. Can I allow my spouse to view medication or benefits information on behalf of myself or our dependents through the BeneCard PBF member portal?
Yes, you can grant permission for your spouse to view your medication and benefits information in the member portal at This will allow them to order refills for you and your dependents. To do this, log into the portal and select the "My Account" link on the left.

9. How do I arrange for release of protected health information (PHI) to a caregiver such as my spouse or my adult child?
Log into the member portal to obtain a copy of our PHI Authorization for Release Form, which will allow you to grant a caregiver access to protected health information. After logging on at, select “Forms” at left.

About COVID-19

1. How does the virus that causes COVID-19 spread?
Scientists are still learning how the virus that causes COVID-19 works. According to the U.S. Centers for Disease Control and Prevention (CDC), the primary method of infection is likely person-to-person. It’s thought that infected individuals breathe, cough, or even sneeze out virus particles into the air, which people around them can then breathe in. The virus may also spread when someone touches a contaminated surface and then touches their face – especially their nose, mouth, and eyes. Because the virus is new, this information may change as scientists gain a better understanding of how it travels from person to person.  

2. What can I do to protect myself and my loved ones?
Because there are no known treatments specifically for COVID-19, prevention is the best way to protect yourself and the health of those around you. The CDC recommends limiting your potential exposure by:  

• Washing your hands often with soap and water for at least 20 seconds at a time.
• Coughing and sneezing into a tissue or your upper sleeve.
• Not touching your face, especially your mouth, nose, and eyes.
• Staying home as much as possible to slow the spread of disease.
• Wearing a mask in public (avoid using medical masks or N95 masks, which should be reserved for medical workers).

The federal government has advised avoiding gatherings of 10 or more people and maintaining a distance of at least six feet between yourself and others. Keep in mind that it’s possible for someone to have COVID-19 without showing any symptoms. That makes limiting contact with others especially important to combat the virus’s spread.  

3. Where can I find current, reliable information about COVID-19?
The following sites provide tips on prevention, what to do if you think you’re sick, and other useful information:

•  The U.S. Centers for Disease Control and Prevention (CDC)
•  Your State or Territorial Health Department’s
The World Health Organization
•  Harvard Coronavirus Resource Center
•  Mayo Clinic COVID-19 FAQ

4. What if I'm struggling emotionally, or someone I care about is struggling?
It’s important to be aware of your and your loved ones’ mental health during this stressful time. Help is often just a phone call away. Your medical insurance may offer mental health telemedicine, or you can reach out for assistance using the resources below.

CDC: Mental Health and Coping During COVID-19
National Suicide Prevention Lifeline: Call 800-273-8255 or
chat with Lifeline
Crisis Text Line: Text TALK to 741741

1 888-907-0070

Member Services

1 877-587-2239
Client Services

Pharmacist Help Desk
1 877-723-6004
Help Desk